HOW WE PROCESS PERSONAL INFORMATION ABOUT YOU IN RELATION TO YOUR CONTRACT WITH US.
Co-Worker Online maintains high standards of confidentiality regarding the personal information
policies and practices concerning the collection, processing and security of your personal
information, which we use in relation to our activities within Co-Worker Online.
is recorded in any form. In order to provide you with a software license or support contract, we
explains why and how we collect, use and store your personal information.
What type of personal information do we use?
All personal information is held in strict confidence and not revealed to anyone outside
Co-Worker Online unless it is necessary in relation to your contract with Co-Worker Online or is
otherwise expressly or implicitly authorised by you or required by applicable law.
In the course of our relationship with you, we will need to collect, process, and sometimes,
disclose various types of personal information for various purposes associated with your
contract. The personal information we collect may vary between individuals and may include some
or all of the following:
Your full name and home address;
Contact information, such as your home and mobile telephone numbers and e-mail addresses;
Details of the Co-Worker Online products you use;
Whether you have accepted or unsubscribed from our mailing lists;
Any other personal information that you may voluntarily provide to us.
How do we use your personal information?
Under no circumstances will we sell any of your personal information to another organisation for
them to promote their products or services to you.
We may use your personal information for the following purposes:
To fulfil our obligations under the support contract we may have offered to you via our
distributor(s) who act as our agents in this matter.
Any purpose which is required by applicable law; and
To carry out any other purpose which is disclosed to you and to which you consent.
You may ask for your details to be modified at any time.
We may also disclose personal information about you to other organisations that perform services
for us. Only such personal information as is relevant will be provided to such organisations,
providing they agree to provide appropriate protection for such information.
Use of your information outside the European Union
We may sometimes need to transfer your personal information to countries outside the EEA where
the level of protection may not be as comprehensive as it is within the EEA. Where appropriate,
we have procedures in place to ensure that your personal information is adequately
Accuracy and access
We will endeavour to ensure that any personal information provided by you and/or held by us is
as accurate, current and complete as necessary for the purposes for which we use that
You have a right to request access to your personal information and to request a correction to
it if you believe it is inaccurate. In the event that you believe that your personal information
is not accurate or you require access to your personal information, you may make a request using
the contact details below.
We will always endeavour to provide timely access to your personal information. However, we may
verify your identity to our satisfaction prior to doing so. Further, there may be circumstances
where access cannot be granted. For example, where access would lead to the disclosure of
personal information of another individual and that individual refuses to provide consent to the
disclosure, or information subject to privilege or other legal restrictions. In such cases you
will be notified of the reason why it is not possible to grant access to your personal
Limiting collection, use, disclosure and retention of personal information
Co-Worker Online may collect and store your personal information in many forms (hard/soft copy,
electronically, facsimile, telephone conversations/recordings, etc.), but will only do so by
lawful means and only for necessary purposes that have been disclosed to you.
Personal information collected in any form will only be retained so long as it is required: a)
for the purpose for which it was collected; b) to be retained by law; or c) to address any
issues that may arise at a later date. When your personal information is no longer required for
these identified purposes, we use secure procedures to destroy, delete or erase the personal
By providing your personal information to Co-Worker Online, you agree that we may collect, use
updated from time to time. If you do not agree with these terms, you are requested not to
provide any personal information to us, other than that which is necessary in relation to your
contract with Co-Worker Online.
Please note that there are circumstances where the use and/or disclosure of personal information
may be justified or permitted or where Co-Worker Online may or must disclose information without
consent, in accordance with the applicable law. Where obliged or permitted to disclose
information without consent, Co-Worker Online will not disclose more information than is
required for the purpose that obligates or permits us to disclose such information.
You have the right to revoke your consent to the collection, use and disclosure of your personal
information at any time. We will discuss with you the reason we need your personal information
and why the revocation of your consent affects our ability to continue with certain aspects of
your contract with Co-Worker Online.
Storage and security
Co-Worker Online has taken steps to maintain physical, procedural and technical security for
personal information. We will take appropriate technical and organisation measures to keep your
information confidential and secure in accordance with our internal procedures for covering the
storage, access and disclosure of information. Information may be kept on our information
technology systems and/or in paper files.
Network & Backup Data Encryption: Co-Worker Online's IT infrastructure uses 256-bit SSL
encryption and 2048-bit RSA Keys to secure and protect sensitive electronic data that resides on
our computer systems. All remote access portals that enter into the MHM Pensions network are
fully encrypted using 256-bit SSL based certificate authentication.
All electronic backup systems in place use 256-bit AES to encrypt all data that is stored in
Network Security: Co-Worker Online’s internal network infrastructure is protected and monitored
using industry standard network and firewall hardware. All network activity is monitored and
logged using various networking monitoring tools and standards and stored for a set period of
time for analytical and IDS (Intrusion Detection System) purposes.
Anti Virus & Anti Malware Protection: Co-Worker Online uses various Anti-virus and Anti-malware
software-based applications which are installed on critical, access and mobile systems and
devices to help prevent and mitigate against attack, data theft and data loss.
These software-based detection and prevention applications have their detection signature
databases updated daily, real time detection turned on and daily full scans enabled and
Our website and social media
other product specific websites) We cannot control the use of your personal information by
external websites or social media to which you subscribe or choose to access.
No personally identifiable information will be used on our website.
You are not required to use social media to inform the public that have a contract with
Co-Worker Online, but you may do so, providing the information you use is accurate and is not
derogatory or defamatory. Use of your personal information and contact details on social media
or external websites is entirely at your discretion and Co-Worker Online cannot be responsible
for the actions of any third party organisations.
Co-Worker Online takes the protection of personal information seriously. We require all of our
employees, contractors and agents who provide services in connection with our business to comply
with these obligations.
the event of any further updates, an appropriate notice will be issued to you.
personal information we hold about you, you can contact us as follows:
By email: hello @ co-worker.online